Shipping Policy

Last Updated: February 27, 2025

Thank you for shopping at Goldmarkty.com!

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1. Order Processing Time

Order Handling:
We strive to process and ship all orders within 15–25 natural days. This is our estimated handling time and may vary depending on order volume and product availability.

Order Confirmation:
Once your order has been processed, you will receive a confirmation email including tracking details (if available). Please allow up to 24 hours for tracking information to update.

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2. Shipping Methods & Delivery Times

Shipping Options:
We provide multiple shipping methods at checkout to meet your needs. Please select the option that best suits your delivery preferences.

Estimated Delivery Times:
Once shipped, your order will typically be delivered within 25–35 natural days, depending on your location and selected shipping method.

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3. Shipping Areas & Costs

Free Shipping:
We offer free standard shipping for all orders to the following regions:

• United States

• United Kingdom

• Canada

Shipping Areas:
We currently ship to major cities and regions within the United States, United Kingdom, and Canada.
At this time, we do not provide international shipping outside these regions.

Shipping Time and Costs by Country

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4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
If you encounter any issues with tracking, please contact us at support@goldmarkty.com and we will assist you.

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5. Delivery Issues

Delays:
External factors such as customs inspections, logistics delays, or weather conditions may affect delivery times. If significant delays occur, we will notify you as soon as possible.

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist with investigation and resolution.

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6. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete address details.

If you need to update your shipping address after placing an order, contact us immediately. Once processing or shipment has begun, address changes may no longer be possible.

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7. Return Shipping

For return-related matters, please refer to our Return & Exchange Policy.
Unless otherwise stated, return shipping costs are the responsibility of the customer.

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8. Customer Service Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Company Name: Shenzhen Yuyuantong Technology Co., Ltd.
Company Address: Room 601, Building A1, Anle Industrial Zone, No. 172 Hangcheng Avenue, Sanwei Community, Hangcheng Subdistrict, Bao'an District, Shenzhen
Phone / WhatsApp: +86 13714025187
Email: support@goldmarkty.com

(Hong Kong – this is not a return address)